Knowledge Base Specialist
Location: Remote
Compensation: Salary
Reviewed: Tue, Apr 08, 2025
This job expires in: 18 days
Job Summary
A company is looking for a Knowledge Base Specialist to manage and improve customer help articles and internal knowledge resources.
Key Responsibilities
- Manage and maintain the knowledge base to support customers and internal teams
- Organize and structure content to improve accessibility and usability
- Analyze engagement data to enhance content effectiveness and user experience
Required Qualifications
- 2+ years of experience in knowledge management, technical writing, or a related role
- Experience with SaaS platforms, customer support, or technical documentation
- Familiarity with Zendesk Knowledge or similar help center platforms
- A detail-oriented, analytical mindset focused on continuous improvement
- Ability to collaborate across teams and communicate complex information simply
COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
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