Learning Manager II

Job Summary

A company is looking for a Learning Manager II, User Services and Support.

Key Responsibilities

• Establish a learning vision and strategy aligned with organizational goals
• Continuously refine onboarding and training programs based on audience needs
• Track and analyze learning performance to present insights and recommendations

Required Qualifications

• 5+ years of experience in a people management role
• Familiarity with eLearning authoring tools and Learning Management Systems (LMS)
• Expertise in instructional design models and adult learning principles
• Proven experience in designing and delivering employee training programs
• Experience in a customer support environment or with contact centers