Level 1 IT Support Technician
Location: Remote
Compensation: To Be Discussed
Reviewed: Tue, Mar 25, 2025
This job expires in: 22 days
Job Summary
A company is looking for a L1 IT Support Technician (Remote, Contract).
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues
- Log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution
- Collaborate with various teams to improve IT Support service delivery and contribute to the knowledge base
Qualifications:
- Minimum 2-3 years of experience in remote IT support or a similar role
- Proficient in the administration of Windows 10/11 and macOS environments
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace
- Hands-on experience with Entra ID (former Azure Active Directory)
- Familiarity with the ITIL framework and foundational understanding of networking concepts
COMPLETE JOB DESCRIPTION
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