Level 1 Support
Location: Remote
Compensation: To Be Discussed
Reviewed: Wed, Apr 09, 2025
This job expires in: 14 days
Job Summary
A company is looking for a Level 1 Support.
Key Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via email, chat, or ticketing system
- Troubleshoot and resolve basic technical issues related to products and services
- Document and track customer issues, solutions, and resolutions using the internal ticketing system
Required Qualifications
- 1+ years' experience in capital markets at a bank, exchange, brokerage, or similar, or at a fintech supporting these clients
- Ideally regionally located near financial market centers
- Previous experience in technical support, help desk, or customer service role
- Familiarity with ticketing systems and remote troubleshooting tools
- Basic understanding of software, networking, or financial technology solutions is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
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