Managed Services Consultant

Job Summary

A company is looking for a Managed Services Consultant to manage customer requests and coordinate projects for loyalty and payment programs.

Key Responsibilities

• Serve as the primary internal business point of contact and Loyalty and Payments solution SME post-implementation
• Discuss available suite of APIs and internal processes for customer-specific requests
• Train and educate customers on utilizing reporting and administrative support portals

Qualifications

• 2+ years in a customer-facing role with a task-oriented focus
• Experience in the convenience retail space, either as a retailer, manufacturer, or loyalty services provider
• Strong operational or technical background; loyalty background is a plus
• Proficient understanding of relevant enabling technologies
• Bachelor's Degree in Business Administration, Marketing, or related field preferred