Medicare Operations Coordinator

Job Summary

A company is looking for a Medicare Operations Coordinator.

Key Responsibilities:

• Manage scheduling requests and changes from Medicare Coaches and Engagement Specialists
• Support the Care Activity Team by sourcing relevant information to align with member needs
• Monitor inbound Health Plan referrals and communicate high-priority follow-up needs with the Medicare Team

Qualifications:

• 1-3 years experience in an administrative or customer service role, preferably in family-centered programs
• Comfort with professional software such as Google Sheets, Google Drive, and ticket management systems
• Background in health services related to government healthcare programs or insurance is preferred
• Ability to be organized, proactive, and work cohesively as part of a team
• Passion for building and maintaining great member experiences