Ohio Medicaid Call Center Rep

Job Summary

A company is looking for an Ohio Medicaid Inbound Contacts Representative to assist members with healthcare inquiries.

Key Responsibilities

• Address incoming telephone, digital, or written inquiries from Medicaid members
• Resolve complex benefit questions and educate members on their options
• Support outbound call campaigns by conducting outreach to members

Required Qualifications

• Minimum 2 years of customer service experience
• Proficiency with Microsoft Office applications, especially Outlook and Teams
• Strong technical skills and ability to work across multiple software systems
• Must be willing to remain in this position for 12 months before applying to other opportunities
• Must currently reside in the state of Ohio