Ohio Medicaid Call Center Representative

Job Summary

A company is looking for an Inbound Contacts Representative 2 to address incoming inquiries and provide customer support.

Key Responsibilities

• Address customer needs, including complex benefit questions and issue resolution
• Record details of inquiries and escalate unresolved grievances as necessary
• Work within defined parameters to prioritize tasks and meet quality standards

Required Qualifications

• Minimum 2 years of customer service experience
• Minimum 2 years of technical experience
• Ability to manage multiple priorities and use various computer applications simultaneously
• Availability to work a flexible schedule, including some weekends and overtime
• Must reside in the state of Ohio