Onboarding Consultant
Job Summary
A company is looking for an Onboarding Consultant (USA Remote).
Key Responsibilities:
- Own end to end onboarding process for all assigned customers including change management, implementation, integrations, training, usage, and adoption
- Facilitate change management in partnership with assigned accounts
- Identify needs for additional features and training that enhance customer success and retention
Required Qualifications:
- Bachelor's degree or equivalent professional experience
- 2-5 years of experience onboarding customers at a SaaS company
- Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how
- Strong customer empathy
- Ability to navigate and effectively manage cross-functional partnerships with competing agendas
COMPLETE JOB DESCRIPTION
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