Onboarding Consultant

Job is Expired
Location: Remote
Compensation: Base+commission
Staff Reviewed: Thu, Aug 01, 2024

Job Summary

A company is looking for an Onboarding Consultant (USA Remote).

Key Responsibilities:
  • Own end to end onboarding process for all assigned customers including change management, implementation, integrations, training, usage, and adoption
  • Facilitate change management in partnership with assigned accounts
  • Identify needs for additional features and training that enhance customer success and retention

Required Qualifications:
  • Bachelor's degree or equivalent professional experience
  • 2-5 years of experience onboarding customers at a SaaS company
  • Ability to distill complex ideas into powerful messaging and meet people where they are in their technology know-how
  • Strong customer empathy
  • Ability to navigate and effectively manage cross-functional partnerships with competing agendas

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