Overnight Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist, Overnight.

Key Responsibilities:

• Be the first point of contact for users, providing solutions and creating a positive support experience
• Help customers schedule meetings efficiently
• Maintain expert-level product knowledge and take ownership of the customer experience

Required Qualifications:

• 1+ years of experience in software (SaaS) customer support
• Technical software troubleshooting skill and experience
• Live Chat or Phone customer support experience is a plus
• Ability to thrive in a fast-paced environment and make a direct impact
• Authorized to work lawfully in the United States of America