Patient Enrollment Team Lead

Job Summary

A company is looking for a Patient Enrollment Team Lead to provide direction to their Customer Support team.

Key Responsibilities

• Lead, mentor, and coach a team of customer support representatives to ensure optimal performance
• Conduct team meetings and provide ongoing training to enhance skills and knowledge
• Analyze metrics and KPIs to improve customer service processes and maintain high levels of customer satisfaction

Required Qualifications

• Proven experience in a customer support supervisory role, preferably in a contact center environment
• Strong leadership and team management skills
• Experience in influencing and motivating employees to meet performance metrics
• Strong analytical skills with the ability to enhance efficiency in high-pressure situations
• Extensive experience in client interactions with a focus on satisfaction and loyalty