Patient Retention Specialist

Job Summary

A company is looking for a Patient Retention Specialist, who will focus on retaining patients through effective communication and support.

Key Responsibilities

• Answer inbound calls from existing patients and assist with inquiries and concerns
• Handle patient issues and escalate as necessary to ensure retention
• Make outbound calls to previous patients to encourage their return

Required Qualifications

• Must be 18 years of age or older
• High school diploma or GED required
• 1-2 years of experience in customer service or collections activities
• Experience in a high-volume, phone-based environment
• Ability to maintain confidentiality and a positive attitude