Pharmacy Technician Call Center Representative

Job Summary

A company is looking for a Pharmacy Tech Support Call Center Representative to provide assistance to patients and pharmacies remotely.

Key Responsibilities

• Field customer requests via telephone, email, or fax, providing initial support and problem resolution
• Document resolutions and escalate unresolved issues to the appropriate area
• Recognize operational challenges and suggest recommendations to management

Required Qualifications, Training, and Education

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certification
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus