Principal Service Designer

Job Summary

A company is looking for a Principal Service Designer and Journey Manager.

Key Responsibilities

• Map persona-based journeys to identify important touchpoints and connections
• Facilitate collaborative workshops and develop a network of collaborators across departments
• Produce artifacts such as journey maps and service design blueprints, and co-develop a journey management framework

Required Qualifications

• 7+ years of experience in service design and research methods
• Experience in leveraging data science for design recommendations and AI tools in the design process
• 5+ years of experience using collaboration and design tools like Mural and Figma
• 4+ years of experience with Journey Management tools such as TheyDo and Smaply
• Practical experience with scaling journey management and informing business strategy using design methods