Property and Casualty Licensed Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to support customers and agents with insurance inquiries.

Key Responsibilities

• Deliver exceptional customer service while ensuring compliance with legal requirements
• Respond to inquiries related to insurance matters and resolve moderately complex issues
• Document customer interactions and escalate unresolved issues for further resolution

Required Qualifications

• High School Diploma or equivalent required
• 1-3 years of customer service experience, preferably in a call center environment
• Intermediate computer skills with the ability to navigate multiple systems simultaneously
• Property and Casualty license may be required, with licensing exam to be obtained within designated attempts
• Experience with Microsoft Office suite preferred