Retention Specialist

Job Summary

A company is looking for a Retention Specialist to support customer transitions from Sales to Onboarding and reduce churn risks.

Key Responsibilities

• Act as the point of contact for customers during their transition from Sales to Onboarding
• Identify and address debooking risks and pain points in the Sales hand-off and Onboarding process
• Manage escalations related to pre-sales items and develop resources for the Sales team to mitigate churn

Required Qualifications

• 2 years of experience in Sales or customer escalation management
• Proven ability to optimize business processes and measure effectiveness
• Flexibility to adapt to new demands with a high sense of urgency
• Bachelor's Degree preferred
• Demonstrated ability to handle multiple priorities effectively