Retention Specialist

Job Summary

A company is looking for a Retention Specialist who is enthusiastic and compassionate, with a focus on helping customers.

Key Responsibilities

• Handle inbound and outbound calls with urgency and care to resolve customer issues
• Empathize with clients to renegotiate agreements and retain the existing customer base
• Execute and monitor repricing for designated customers while ensuring customer satisfaction

Required Qualifications

• Proven call center experience with a passion for generating sales
• Ability to build rapport and meet customer needs ethically
• Competitive spirit to exceed sales goals
• Successful completion of background and drug screening
• Computer proficiency with multitasking abilities