Salesforce Support Lead

Job Summary

A company is looking for a Salesforce Support Lead to manage communication and support efforts between the Tier 1 support team and Salesforce Administrators.

Key Responsibilities

• Act as the primary liaison between the Tier 1 support team and Salesforce Administrators for efficient ticket resolution
• Provide Tier 2 support for complex Salesforce issues and collaborate with Salesforce Administrators on system changes
• Develop knowledge base documentation and monitor system performance to recommend continuous improvements

Required Qualifications

• Bachelor's degree in information technology, business administration, or a related field, or equivalent experience
• 3-5 years of experience in Salesforce support, system administration, or a technical support role
• Salesforce certifications (Administrator, Advanced Administrator, Business Analyst) preferred
• Proficiency in Salesforce system configuration, user management, and reporting
• Experience with ticketing systems such as Jira, ServiceNow, or Solarwinds