Senior Customer Engagement Manager
Job Summary
A company is looking for a Senior Customer Engagement Manager - Bilingual.
Key Responsibilities
- Serve as the primary point of contact for stakeholders within the supplemental education accounts portfolio
- Develop and implement engagement plans to prioritize retention and revenue growth
- Collaborate with sales and product teams to identify growth opportunities and monitor account health
Required Qualifications
- Bachelor's Degree in Business or a related field
- Minimum of 5 years of experience in customer experience, account management, or program management
- Experience in process management
- Experience in strategic analysis and cross-functional collaboration
- Master's Degree or MBA preferred
COMPLETE JOB DESCRIPTION
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