Senior Director of Platform Operations

Location: Remote
Compensation: To Be Discussed
Reviewed: Thu, Mar 20, 2025
This job expires in: 18 days

Job Summary

A company is looking for a Senior Director, Platform Operations & Capabilities.

Key Responsibilities
  • Chart a strategic capabilities roadmap for telephony and operational excellence initiatives
  • Lead a team to implement new technology solutions and drive operational efficiencies
  • Monitor team outcomes through KPIs and maintain documentation for program implementations
Required Qualifications
  • Bachelor's degree required
  • 10+ years leading scaled call center operations or product teams
  • 4+ years implementing complex telephony systems or CRM platforms
  • 2+ years of project implementation or project management experience

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