Senior Helpdesk Agent
Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, Mar 31, 2025
This job expires in: 14 days
Job Summary
A company is looking for a Senior Helpdesk Agent to provide remote technical support.
Key Responsibilities
- Diagnose and troubleshoot Level 2 problems with hardware, software, and peripherals
- Document service orders and follow up on completed orders for management reporting and client satisfaction
- Coordinate user requests with external vendors and assist less experienced end users
Required Qualifications
- 1+ years of experience in a technical (Level 1) support role
- Working knowledge of Windows Operating Systems
- Knowledge of identifying and troubleshooting IT-related issues
- Working knowledge of MS Office
- Strong knowledge of the entire support ecosystem
COMPLETE JOB DESCRIPTION
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