Senior Manager of Service Management

Job Summary

A company is looking for a Senior Manager of Service Management.

Key Responsibilities

• Ensure effective delivery of IT services aligned with business objectives and SLAs
• Lead and mentor a team of IT professionals to foster a high-performance work environment
• Identify and implement process improvements to enhance service quality and operational efficiency

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred
• 7-10 years of experience in IT service management or related roles, with 3-5 years in a leadership position
• Deep understanding of IT service management frameworks and best practices, such as ITIL
• Strong leadership and team management abilities
• ITIL V4 Foundation certification required; ITIL V4 Specialist level desired