Senior Technical Support Engineer
Job Summary
A company is looking for a Senior Technical Support Engineer (Shifted Workweek).
Key Responsibilities:
- Provide high-quality technical assistance to customers, resolving issues efficiently
- Act as Queue Manager during weekend shifts, ensuring effective case handling
- Collaborate with various teams to document bugs and improve customer support processes
Required Qualifications:
- Minimum of 5 years of related experience with a Bachelor's degree or equivalent work experience
- Strong background in Linux, Unix, and Windows Enterprise Server OS
- Solid understanding of internet protocols such as HTTP, SSL, and IPv4/v6
- Experience with cloud-based platform services like AWS, Azure, or Google Cloud Platform
- Ability to prioritize workload and adapt to a fast-paced support model
COMPLETE JOB DESCRIPTION
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