Senior Technical Support Engineer

Job is Expired
Location: Remote
Compensation: To Be Discussed
Reviewed: Wed, Apr 02, 2025

Job Summary

A company is looking for a Senior Client Technical Support Engineer.

Key Responsibilities
  • Provide advanced technical support to clients, addressing complex issues
  • Collaborate with internal teams to enhance product functionality and improve user experience
  • Document support processes and create knowledge base articles for future reference
Required Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5+ years of experience in technical support or a related role
  • Proficiency in troubleshooting software and hardware issues
  • Experience with client management and support tools
  • Familiarity with networking concepts and technologies

COMPLETE JOB DESCRIPTION

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