Service Desk Specialist
Job Summary
A company is looking for a Service Desk Rep Specialist (Tier 2 Support).
Key Responsibilities
- Collaborates with tier 1 support to resolve advanced technical needs and enhance tier 1 resolutions
- Provides advanced technical support for remote connectivity and security technologies to users
- Partners with various teams to develop implementation plans for new technologies and ensures systems meet organizational standards
Qualifications
- Proven experience in a Service Desk or Help Desk role, preferably in a call center environment
- Strong technical knowledge of computer systems and troubleshooting software and hardware issues
- Familiarity with operating systems (Windows, MacOS) and office productivity software (Microsoft Office 365, MS Teams)
- Experience with IT service management software (e.g., ServiceNow, Zendesk)
- High School Diploma or GED (Preferred) and 2 years or more of experience (Preferred)
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
