Service Product Lead

Job Summary

A company is looking for a Service Product Lead.

Key Responsibilities

• Understand product roadmaps and communicate updates to Customer Success teams
• Initiate cross-functional collaboration with internal stakeholders across multiple departments
• Inform Customer Success leads about product updates and ensure readiness across all CS functions

Required Qualifications

• 5+ years working in K-12 education with expertise in assessment, instructional pedagogy, and data analytics
• 5+ years of experience in Customer Success, Product Development, and/or Project Management
• Demonstrated ability to proactively initiate cross-functional collaboration
• Proven ability to work independently in a fast-paced environment while managing multiple projects
• Proficiency with Microsoft 365