Social Media Moderator

Job Summary

A company is looking for a Moderator, Social Media to join their Content Team.

Key Responsibilities

• Monitor and moderate comments and messages on social media platforms
• Engage with the audience to foster meaningful conversations and enhance customer relationships
• Analyze engagement metrics to inform content strategies and improve customer experience

Required Qualifications

• 1-3 years of experience in social media moderation, community management, or customer service
• Familiarity with major social media platforms and their community guidelines
• Ability to analyze data and metrics to drive insights
• Experience in building rapport with diverse audiences
• Proactive approach to problem-solving and conflict resolution