Solutions Engineer, ITSM/ESM
Job Summary
A company is looking for a Solutions Engineer, ITSM/ESM to support enterprise sales and enhance customer outcomes in the Americas.
Key Responsibilities
- Collaborate with cross-functional teams to enhance the customer journey
- Assess client pain points and align business and technical requirements with company capabilities
- Deliver compelling presentations and proof of concepts to customers and prospects
Required Qualifications
- At least 5 years of experience in a pre-sales role with enterprise customers
- Proven track record of delivering successful customer outcomes
- Deep knowledge of the ITSM/ESM domain
- Experience working extensively in the Americas market
- Comfortable in both business and technical contexts
COMPLETE JOB DESCRIPTION
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