Support Coordinator
Job Summary
A company is looking for a Support Coordinator-5 in a remote location in Florida.
Key Responsibilities:
- Handling calls from members and providers for benefit questions, appointments, and care plans
- Documenting accurate member information and managing a large caseload
- Communicating member issues effectively and escalating calls when necessary
Required Qualifications:
- High School diploma or GED
- Basic Microsoft Word and Excel skills
- Language preferences in Spanish, Russian, French, Creole, Mandarin, Cantonese
- Experience in managed care or healthcare industry in a Call Center or Care/Case Management Department
- Knowledge of medical terminology
COMPLETE JOB DESCRIPTION
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