Support Engineer

Job Summary

A company is looking for a Support Engineer to provide developer-focused customer support.

Key Responsibilities

• Support developers using the platform both one-on-one and in public channels
• Help debug and fix customer issues across the technology stack
• Channel customer feedback to improve products and documentation

Required Qualifications

• 5+ years of experience in a technical support role
• Fluent in at least one programming language with a willingness to learn more
• Self-directed and curious with a quick learning ability
• Customer-first mindset with deep empathy for developers
• Experience in a dev tools environment is a plus