Support Engineer

Job Summary

A company is looking for an L1 Support Engineer to provide technical assistance to end-users of a learning management system.

Key Responsibilities

• Work tickets via web-based ticketing system, phone, or live chat from various end-users
• Validate, clarify, and troubleshoot reported issues, providing resolutions or escalating as necessary
• Create documentation of support processes and maintain thorough records of all actions taken

Required Qualifications

• Strong technical, troubleshooting, and analytical skills
• Proven ability to function in a self-directed environment
• Ability to excel in a fast-paced, agile environment
• Experience in handling clients professionally during interactions
• Ability to create documentation for support processes