Technical Help Desk Supervisor

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Mon, Apr 28, 2025

Job Category: Management

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Experience Technical Help Desk Supervisor (100% Remote).

Key Responsibilities

Oversee training procedures and policies for help desk staff
Troubleshoot technical issues and identify trends and root causes
Analyze performance trends and generate statistical reports to improve customer experience

Required Qualifications

Current CCNA certification
Bachelor's degree in Networking and Systems Administration or equivalent experience
Minimum 5+ years of technical leadership experience
Minimum 5+ years of call center leadership experience
Strong technical understanding of modems, routers, VoIP, DNS, VPN, TCP/IP, and DHCP

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

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