Technical Support Engineer
Location: Remote
Compensation: Salary
Reviewed: Fri, Apr 04, 2025
This job expires in: 30 days
Job Summary
A company is looking for a Technical Support Engineer to provide tier I technical and application support for its solutions.
Key Responsibilities
- Take ownership of customer-reported issues and ensure timely resolution
- Research and troubleshoot system issues while maintaining customer communication
- Document issues and resolutions, contributing to a knowledge base for future reference
Required Qualifications
- Fundamental knowledge of Windows, PCs, SQL, networking tools, and various operating systems
- 2+ years of experience in a customer-facing technical support environment
- Demonstrated ability to manage time effectively and prioritize tasks
- Strong grasp of customer service principles with urgency in issue resolution
- Degree beneficial but not required
COMPLETE JOB DESCRIPTION
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