Technical Support Specialist
Location: Remote
Compensation: To Be Discussed
Reviewed: Sun, Mar 09, 2025
This job expires in: 25 days
Job Summary
A company is looking for a Technical Support Specialist (US - Remote).
Key Responsibilities
- Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues
- Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed
- Create and update support documentation while logging all interactions in the support system
Required Qualifications
- 1-3 years of experience in a similar role (Technical Support / IT / SOC / Technical account manager / Escalation Engineer)
- Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
- Experience with cloud technologies, containerization (Docker), networking, and Kubernetes
- Experience in cybersecurity, with an emphasis on cloud environments
- Ability to adapt and learn, working effectively both solo and within a team setting
COMPLETE JOB DESCRIPTION
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Company Overview
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