Training Manager, Trust & Risk

Job Summary

A company is looking for a Training Manager, Trust & Risk.

Key Responsibilities

• Design and implement a comprehensive training framework for the Trust & Risk team, including onboarding and continuing education
• Lead onboarding and continuous training sessions for new hires, ensuring knowledge gaps are filled and new processes are adopted
• Develop and implement KPIs to assess training effectiveness and analyze data to evaluate the impact on employee performance

Required Qualifications

• 7+ years of experience in training program management, learning and development, or risk operations
• Strong focus on internal customer needs and satisfaction, demonstrating return on investment in training
• Familiarity with adult learning theory and instructional design principles
• Experience developing training in various delivery modalities for diverse audiences
• Knowledge of Learning Management Systems and data platforms such as Sigma; familiarity with Excel/Google Sheets is preferred