Verint Support Engineer

Job Summary

A company is looking for a Verint Support Engineer.

Key Responsibilities

• Assist customers with technical support issues reported via various channels
• Provide analysis, troubleshooting, and testing of technical issues while ensuring effective communication with customers
• Develop knowledge base articles and maintain product knowledge relevant to Verint offerings

Required Qualifications

• 3+ years of experience in customer contact center or customer service supporting software applications
• Experience providing technical support for Verint products and solutions
• Bachelor's degree in a technology discipline or related field preferred
• Familiarity with troubleshooting and diagnostic tools, as well as WEB Server Technology
• Ability to work a flexible schedule and participate in on-call rotations as needed