Virtual Receptionist

Job Summary

We are seeking experienced call-handling professionals for our elite Virtual receptionist position. We are passionate about our Virtual Receptionist agents being able to shine and utilize their inner "superpowers" every day by providing the best work environment, pay, and culture. Working at Smith.ai allows you to earn an industry-leading income and grow your career from the comfort and convenience of your home.

What you will do:

• Work 100% remote, working in the convenience of your home
  
• Answering calls for a variety of different businesses and professionals
  
• Taking messages, screening new clients, booking appointments, collecting payments, and transferring calls
  
• Understanding the caller's needs and providing business information
  
• Being part of a team and contributing to continued excellence
  
  You should apply if you...
  
• Have strong typing and multitasking skills
  
• Have access to high-speed internet
  
• Have the ability to work flexible hours in a quiet setting remotely
  
• Are a professional and confident communicator with clients
  
• Are a proficient and confident computer user
  
• Speak smoothly and confidently in English
  
  We want all-star agents who are...
  
• Experienced professional communicators, verbally and in writing
  
• Instruction readers and listeners
  
• Solid ethical decision-makers
  
• Caring and respectful of everyone
  
• Responsive to change and understanding that there is always room to improve
  
• Multitaskers who can balance serving clients directly, too
  
• Resourceful and able to navigate learning new things with ease
  
  Before you apply you must have...
  
• Authorization to work in the United States (if you are US-based) and the ability to pass a background check
  
• Desktop or laptop computer with Google Chrome browser installed
  -Reliable strong high-speed broadband internet connection
  
• Strong typing skills: at minimum 40 wpm with 100% accuracy
  
• A quiet environment for answering calls, plus a headset with a microphone arm attached
  
  CHOOSE FULL-TIME OR PART-TIME!
  We operate 24/7/365. We hire for both full-time (40 hours/week) and part-time positions. We offer flexible hours with a requirement to work one shift on Monday and a minimum of 25 hours per week. Our scheduling offers set hours, providing a level of predictability for our agents and contributes to a positive work/life balance. Shifts are broken into 2- to 5-hour blocks, and are scheduled based on the business needs of Smith.ai and its clients, as well as your availability.