Workday Finance Service Manager
Location: Remote
Compensation: To Be Discussed
Reviewed: Mon, Apr 14, 2025
This job expires in: 22 days
Job Summary
A company is looking for a Workday Finance Service Center Manager to stabilize and optimize Finance Service Center operations.
Key Responsibilities
- Oversee day-to-day Finance Service Center operations, ensuring timely triage and resolution of service requests
- Clarify and formalize Tier 1 and Tier 2 support responsibilities, establishing clear workflows and coaching for staff
- Standardize ticket management practices and enhance training and communication for finance staff
Required Qualifications
- 7-10 years of experience in shared services, service center management, or finance operations, preferably in higher education
- Proven success in leading service delivery improvements and backlog reduction
- Familiarity with ticketing systems, service tiering models, and performance metrics
- Experience managing cross-functional teams and improving customer experience
- Experience with Workday Financials or ERP systems in a higher education environment is highly desirable
COMPLETE JOB DESCRIPTION
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