Workforce Management Analyst

Job Summary

A company is looking for an Intermediate Workforce Management Analyst.

Key Responsibilities

• Conduct analysis on business events and historical patterns to produce volume and staffing forecasts
• Facilitate daily/weekly planning processes and provide recommendations on load balancing strategies
• Collaborate with management to evaluate work volumes and recommend improvement actions

Required Qualifications

• Bachelor's degree in a business-related field or equivalent education/experience
• Three years of relevant experience
• Experience in collecting, organizing, analyzing, and presenting data
• Workforce management experience preferred
• PC proficiency with advanced skills in MS Excel