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Permanent / Independent Contractor / Information Technology Remote Customer Service Managers Jobs

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  • Data Integration Services Manager

    A company is looking for a Manager, Data Integration Services....while supporting Sales and Account Management Required Qualifications Bachelor's degree or equivalent experience 5+ years of experience in customer service, data, or project management roles Demonstrated leadership experience in managing teams and

    Microsoft Office Excel PowerPoint Word
  • Secret Cleared Customer Service Representative

    Key Responsibilities Respond to inbound customer inquiries via various channels regarding program-related questions Conduct outbound contacts to follow up on inquiries and gather information Document all customer interactions in the designated service...management system Required Qualifications Bachelor's degree required or experience substitutions applicable 6 months of Contact Center experience required Proficient in using customer relationship management (CRM) systems Ability to work in a virtual

    Amazon Connect CRM Systems Computer Skills Documentation
  • Secret Cleared Customer Service Rep

    Key Responsibilities Respond to inbound customer inquiries via phone, email, or chat regarding program-related questions Document all customer interactions and inquiries in the designated service management (CRM) system Collaborate with team members...to resolve customer issues efficiently and enhance customer service procedures Required Qualifications Bachelor's degree required (or experience substitutions applicable) 6 months of contact center experience required Proven experience in a customer

    Secret Clearance Customer Service Amazon Connect CRM Systems
  • IT Service Manager

    A company is looking for an IT Service Manager (ITIL/ISO27001).

    ITIL ISO27001 Change Management Incident Management
  • Configuration Services Manager

    A company is looking for a Configuration Services Manager to lead IT configuration management initiatives.

    ServiceNow CMDB Administration Data Integrity Excel
  • Homeowner Originations Agent

    Key Responsibilities Conduct quality assurance reviews related to Credit Operations processes and customer touchpoints Manage and oversee BPO partner performance, ensuring effective communication and service standards Handle customer inquiries and...complaints, ensuring timely resolutions and ownership of cases Required Qualifications 3+ years of experience in customer service Experience using Salesforce for task and workflow management Proficiency in reporting tools such as Tableau and Excel

    Salesforce Tableau Periscope Excel
  • Senior IT Service Management Analyst

    A company is looking for a Sr IT Service Management Analyst....Key Responsibilities Manage IT service management processes and tools to enhance service delivery Collaborate with cross-functional teams to ensure alignment on IT service management initiatives Analyze service performance metrics and implement improvements

    ServiceNow Incident Management Problem Management Change Management
  • Customer Service Quality Specialist

    A company is looking for a Customer Service Quality Specialist....service experience required Working knowledge of insurance industry operations and relevant regulations preferred Strong PC skills, including proficiency in MS Office products Ability to adapt to changing processes and meet multiple deadlines

    Quality Assurance Compliance SOX SEC
  • Remote Personal Lines Support

    and monitoring email boxes Assist with payments, document scanning, and processing endorsements Qualifications: High School Diploma (or equivalent) Exceptional administrative, multitasking, and organizational skills Outstanding communication and customer...service skills PC Proficiency including basic MS Company knowledge (Outlook, Word, Excel)

    Administrative Support Phone Management Email Monitoring Document Scanning
  • Network Data Specialist

    Qualifications Associate's degree or high school diploma with equivalent experience 1-2 years of relevant experience preferred Strong organizational and time management skills Ability to work independently and in a team environment Commitment to customer...service excellence

    Data Entry Network Management Regulatory Compliance Data Validation