Filters Applied
Clear AllQuality Assurance Remote Nationwide Customer Service Jobs
Sort by: Date | Relevance
Billing Review Auditor
Responsibilities Prepares and submits claims to third-party insurance carriers and secures necessary medical documentation Follows up on unpaid claims and processes rejections by correcting billing errors and resubmitting claims Maintains quality customer...service and ensures all claims are submitted daily with a goal of zero errors Required Qualifications 3 years of recent billing experience in Critical Access or Acute Care facilities or physician billing Medicare billing experience is required ExperienceCustomer Service Quality Specialist
A company is looking for a Customer Service Quality Specialist to ensure quality assurance in service transactions....service experience required Working knowledge of insurance industry operations and relevant regulations preferred Strong analytical and organizational skills Ability to adapt to changing processes and meet multiple deadlinesQuality Control Specialist IV
Key Responsibilities Perform quality reviews of complex loan documentation to ensure compliance with policies and regulations Provide ongoing customer service and support to prevent losses and reduce risk Lead documentation unit activities and mentorCustomer Support QA Manager
Key Responsibilities: Design and implement a comprehensive customer service quality program Conduct audits of vendor quality assurance teams and analyze quality performance data Develop training programs and implement automation solutions for quality...assurance processes Qualifications: Bachelor's degree in Business Administration or related field, or 4+ years of equivalent work experience 5+ years of experience in customer service quality assurance and contact center experience 2+ years of experienceQuality Control Associate
participant feedback Conduct outreach to candidates to deescalate issues and document interactions Collaborate with Delivery Consultants to ensure a supportive candidate experience Required Qualifications 2 years of experience in a fast-paced virtual customer...service role Experience in Career Transition Consulting or Recruiting is a bonus Proficiency with Excel and reporting systems for data analysis Ability to communicate effectively with various professional levels Resourceful and methodical approachLegal License Advisory Coordinator
Travel for initial training and engagement setup, with remote work thereafter Review and interpret data, organizing it into required documentation formats Required Qualifications No college degree required Background in HR, teaching, paralegal work, customer...service, or project management preferred Ability to interact with federal, state, and local jurisdictions Experience in a contract work environment Willingness to provide exceptional client serviceQuality Assurance Specialist
and provide feedback to leadership teams to support quality assurance workflows Required Qualifications Bachelor's degree in Business, Communications, or a related field (preferred) 1-3 years of experience in Quality Assurance, Call Monitoring, or Customer...Service Experience with call center operations and compliance evaluation Proficiency in reporting tools and CRM systems Ability to work independently and collaboratively across teamsQuality Assurance Team Lead
Supervise and coach team members to achieve departmental goals Manage workload schedules and ensure adherence to predefined standards Recommend process improvements based on feedback and performance metrics Required Qualifications: 1 year of customer...service experience required; call center experience preferred Previous leadership experience preferred Strong understanding of Contact Center policies and processes Proficient in basic Microsoft Office applications Ability to collaborate effectivelyQuality Assurance Specialist
to management Evaluate call quality and provide feedback to leadership teams Required Qualifications Bachelor's degree in Business, Communications, or a related field (preferred) 1-3 years of experience in Quality Assurance, Call Monitoring, or Customer...Service Experience with call center operations and compliance evaluation Strong analytical skills to assess call quality and identify trends Familiarity with compliance policies and proficiency in reporting toolsQuality Assurance Auditor
performed by staff using auditing applications Identify training needs and communicate them to the training department Prepare and analyze internal and external quality reports for management review Required Qualifications 1 year of billing or customer...service center experience 1 year of Property & Casualty experience is a plus 1 year of Quality Assurance experience Bilingual in Spanish is a plus Proficient in Word, Excel, PowerPoint, OneNote, and Outlook
