Entry Level / Quality Assurance / Employer Telecommuting High School Teacher Jobs

• Bilingual Call Center QA Analyst

  real-time and recorded calls Evaluate agent performance and provide feedback to ensure adherence to company guidelines Generate performance reports and make recommendations for policy development and process efficiencies Required Qualifications High...school diploma or GED required Bilingual in English and Spanish required 1-3 years of call center call handling experience required 2-4 years of call center monitoring and analysis experience required Intermediate experience with Excel, Word, Outlook

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  Data Integrity Statistical Analysis Call Calibration Excel+ more

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  Applied on false Posted: 11 days ago

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